Acceptance of Terms

By using residentialpe.com or engaging Site Planers LLC for engineering services through this website, you agree to these Terms and Conditions in full. These Terms apply to:

• All visitors to residentialpe.com
• All clients who engage our Review & Stamp, Civil, Structural, or MEP engineering services
• Any person or entity placing an order, making a payment, or entering a service agreement through this website

We reserve the right to update these Terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

About ResidentialPE & Site Planers LLC

ResidentialPE is a brand name and website operated by Site Planers LLC, a US-registered limited liability company. All services offered through residentialpe.com are provided by Site Planers LLC.

Services Provided

ResidentialPE, operated by Site Planers LLC, provides professional residential engineering consulting services to homeowners, contractors, and developers across the United States. Our services include:

We also offer expedited 24-hour services for applicable project types, subject to availability and project complexity. Expedited service fees will be quoted separately. All services are subject to the written quote or proposal provided to you prior to payment.

Service Area

ResidentialPE currently serves clients in the following US states. PE stamp availability may vary by state and project type — please confirm availability for your specific state and project during your free consultation:

Don’t see your state? Contact us — we may be able to assist depending on your project type and local licensing requirements.

Payment Terms & Billing

Fees & Quotes

• All service fees are quoted on a per-project basis following a free consultation
• A written quote will be provided via email, WhatsApp, or phone before any payment is requested
• Full payment or agreed deposit is required before work commences
• Expedited 24-hour service carries an additional fee, quoted separately
• All fees are quoted and charged in US Dollars (USD)

Accepted Payment Methods

• Credit card and debit card (processed securely via Stripe or Airwallex)
• Bank transfer / ACH (for US clients)
• Wire transfer (for international clients)

Late Payments

Unpaid balances after the agreed due date may incur a late fee of 1.5% per month. We reserve the right to withhold final deliverables until all outstanding balances are settled.

Cancellation & Refund Policy

Cancellation by Client

• Before work commences: Full refund issued, minus any payment processing fees already incurred (typically 2.9% + $0.30 per Stripe transaction)
• After work has commenced: No refund on work already completed. You will be charged only for the proportion of work completed at the time of cancellation
• After final delivery of stamped plans: No refund. Once PE-stamped documents have been delivered, the service is considered complete

Revisions

Each project includes revisions within the originally agreed scope at no additional charge. Revisions required due to changes in project scope, client errors in submitted information, or regulatory changes after delivery may incur additional fees, quoted before proceeding.

How to Request a Cancellation or Refund

All cancellation and refund requests must be submitted in writing to residentialpe@gmail.com or contact@residentialpe.com with your name, project details, and order reference. We will respond within 3 business days.

Contact Us Before Disputing Any Charge

Before initiating any chargeback, payment dispute, or reversal with your bank, card issuer, or payment processor, you agree to contact ResidentialPE first and allow us a reasonable opportunity to resolve the matter:

Consequences of Unauthorized Chargebacks

Filing a chargeback without first contacting us may constitute a breach of this agreement. In such cases, Site Planers LLC reserves the right to:

• Contest the chargeback with full documentation including project files, communications, and proof of delivery
• Recover chargeback fees, administrative costs, and legal expenses from the client
• Terminate any ongoing or future service agreements

Service Delivery Timelines

Delivery timelines begin upon receipt of full payment (or agreed deposit) and all required project information from the client. Our standard estimated timelines are:

Timelines may be affected by: delays in client providing required documents, scope changes after commencement, or unusual project complexity. We will notify you promptly of any delays and provide a revised estimate. Delivery delays do not automatically entitle the client to a refund.

Client Responsibilities

To enable accurate and timely delivery of engineering services, the client agrees to:

• Provide accurate, complete, and timely project information, drawings, photos, and site data
• Disclose any existing conditions, prior engineering work, or code violations that may affect the project
• Confirm that submitted plans and information are your own or that you have authorization to share them
• Obtain all necessary permits from local authorities (we provide permit-ready documentation; obtaining the permit is the client’s responsibility unless otherwise agreed in writing)
• Review and provide feedback on deliverables promptly
• Notify us of any changes to project scope before work is completed

Site Planers LLC is not liable for errors, permit rejections, or delays caused by inaccurate or incomplete information provided by the client.

Intellectual Property

Upon receipt of full payment, Site Planers LLC grants the client a non-exclusive license to use the engineering plans and stamped documents produced for the specific residential project for which they were created.

• Deliverables may not be resold, redistributed, or reused for different projects without written consent
• PE stamps are issued for specific projects and jurisdictions only — they may not be used for any other purpose
• Modifying PE-stamped documents without our authorization voids the stamp and all associated liability
• All website content, branding, and materials on residentialpe.com remain the property of Site Planers LLC

Limitation of Liability

To the maximum extent permitted by applicable law, Site Planers LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Permit rejections or delays caused by local authorities
• Damages from delays caused by the client’s failure to provide required information
• Modifications made to our deliverables by any third party

Our total cumulative liability to any client shall not exceed the total fees paid by that client for the specific project giving rise to the claim.

Disclaimer of Warranties

The website residentialpe.com and its content are provided on an “as is” and “as available” basis. We do not guarantee that permit applications will be approved by local authorities — approval decisions are made solely by the relevant government agency. General information on our website does not constitute professional engineering advice for any specific project.

Website Acceptable Use

You agree to use residentialpe.com only for lawful purposes. You must not attempt to gain unauthorized access to the website, submit false project information, transmit malicious code through our forms, or reproduce our content without written permission.

Governing Law & Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Informal Resolution First

Both parties agree to attempt good-faith negotiation for at least 30 days before initiating any formal legal action.

Binding Arbitration

Unresolved disputes shall be submitted to binding arbitration in New York County, New York under the rules of the American Arbitration Association (AAA). The arbitrator’s decision is final and binding on both parties.

Changes to These Terms

We may update these Terms at any time. The “Last Updated” date at the top of this page will reflect changes. Continued use of our website or services after changes are posted constitutes your acceptance.