Privacy Policy
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Operated by: Site Planers LLC
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Effective: January 1, 2025
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Last Updated: May 2026
This Privacy Policy meets the data disclosure requirements of Stripe, Airwallex, GDPR, CCPA, and COPPA.
Contents — 11 Sections
Information We Collect
Information You Provide Directly
We collect personal information you voluntarily provide when you:
- Submit a project inquiry, quote request, or contact form on our website
- Place an order or engage our engineering services
- Call, email, or chat with us via our live chat feature
- Upload project files, drawings, or photos for review
- Make a payment for our services
This may include your name, email address, phone number, mailing address, project address, project files, and any other details you share with us.
Information Collected Automatically
When you visit residentialpe.com, we and our service providers automatically collect:
| Data Type | What It Includes | Purpose |
|---|---|---|
| Log Data | IP address, browser type, pages visited, timestamps, referring URL | Security & analytics |
| Device Info | Device type, operating system, screen resolution | Performance improvement |
| Usage Data | Pages viewed, buttons clicked, time on site, chat interactions | User experience improvement |
| Cookies | Session tokens, preference settings, analytics identifiers | See Section 5 — Cookies |
Information from Live Chat
Our website features a live chat tool. Any messages, contact details, or project information you share through live chat are collected and stored for the purpose of responding to your inquiry and providing our services. We do not sell live chat data to third parties.
How We Use Your Information
To Provide Our Services
- Respond to project inquiries and provide custom quotes
- Deliver Review & Stamp, Structural, Civil, and MEP engineering services
- Process payments and issue invoices
- Assign project tracking numbers and communicate project status updates
- Deliver completed engineering plans and stamped documents
To Operate Our Website
- Maintain and improve website functionality and performance
- Analyze traffic and user behavior via analytics tools
- Prevent fraud, unauthorized access, and abuse
- Comply with applicable laws and legal obligations
To Communicate With You
- Respond to your questions via email, phone, WhatsApp, or live chat
- Send project updates, delivery notifications, and service correspondence
- Send marketing communications (only with your consent; you may opt out at any time)
Legal Basis (EU/EEA — GDPR): We process your data under the following legal bases: contract performance (service delivery), legitimate interests (website security and analytics), legal obligation (tax and financial records), and consent (marketing emails). You may withdraw consent at any time.
Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We share your data only in the following limited circumstances:
Service Providers
We engage trusted third-party vendors who assist us in operating our business. These providers access your data only as necessary to perform their services and are contractually bound to protect it:
- Payment processors (Stripe, Airwallex) — to securely process client payments
- Live chat platform — to facilitate real-time client communication
- Email and communication tools — to send project correspondence and quotes
- Cloud storage — to store project files, drawings, and stamped documents
- Analytics providers (e.g., Google Analytics) — to analyze website usage
- Website hosting — to maintain and serve our website
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights, prevent fraud, or ensure user safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may transfer to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.
Payment Data & PCI Compliance
When you make a payment to ResidentialPE / Site Planers LLC, your payment is processed by PCI-DSS compliant third-party payment processors. We never store, see, or have access to your full credit card number, CVV, or PIN on our servers.
If you do not recognize a charge on your statement, please contact us at residentialpe@gmail.com or contact@residentialpe.com or call (737) 409-9610 before initiating a dispute with your bank. We will resolve any billing issues promptly.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and collect usage data. A cookie is a small text file stored on your device by your browser. You can control cookies through your browser settings at any time.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Required for website and live chat functionality, session management, and form submissions | No — required for basic operation |
| Analytics | Collect anonymized data on how visitors use the site (e.g., Google Analytics) | Yes — via cookie banner or browser settings |
| Functional | Remember your preferences and improve return visit experience | Yes — via browser settings |
| Live Chat | Set by our live chat provider to maintain chat sessions and identify returning visitors | Yes — by not using live chat |
| Third-Party | Set by embedded services such as Google Fonts and social media buttons | Yes — via browser settings |
For more information about cookies, visit allaboutcookies.org. Disabling certain cookies may affect website functionality including the live chat feature.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
| Data Category | Retention Period |
|---|---|
| Client project files, drawings & stamped documents | 7 years after project completion (legal/tax compliance) |
| Payment records and invoices | 7 years (IRS and tax compliance) |
| Project inquiries and quotes (non-clients) | 2 years from last contact |
| Live chat transcripts | 1 year from date of conversation |
| Website analytics data | 26 months (Google Analytics default) |
| Marketing email subscriptions | Until unsubscribed + 1 year |
Your Privacy Rights
For All Users
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal retention requirements
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in each email or by contacting us
- Data Portability: Request your data in a commonly used, machine-readable format
California Residents (CCPA / CPRA)
California residents have rights under the California Consumer Privacy Act including the right to know what data we collect, delete your data, opt-out of sale (we do not sell data), and non-discrimination. Contact us to exercise these rights.
EU / EEA Residents (GDPR)
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to object to processing, restrict processing, and lodge a complaint with a supervisory authority.
To exercise any of your privacy rights, email us at residentialpe@gmail.com or contact@residentialpe.com. We will respond within 30 business days. Identity verification may be required before processing your request.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our website
- PCI-DSS compliant payment processors — we never store card numbers on our servers
- Access to personal data restricted to authorized personnel on a need-to-know basis
- Secure cloud storage for all project files and engineering documents
- Regular security reviews of our systems and practices
No method of internet transmission is 100% secure. If you believe your interaction with us is no longer secure, contact us immediately at residentialpe@gmail.com or contact@residentialpe.com.
Children’s Privacy
Our website and services are intended for professional and business use and are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at residentialpe@gmail.com or contact@residentialpe.com and we will promptly delete such information.
Third-Party Links
Our website may contain links to external websites or use third-party services including payment processors (Stripe, Airwallex), analytics platforms, live chat tools, and communication services. These third parties are governed by their own privacy policies.
Site Planers LLC is not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date shown at the top of this page and, where appropriate, post a notice on our website or notify you by email.
Your continued use of residentialpe.com after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
Contact Our Privacy Team
Questions about this Privacy Policy, or wish to exercise your privacy rights? Contact us — we respond within 30 business days.
contact@residentialpe.com
Sheridan, Wyoming 82801
United States